PetLuvs Privacy Policy
This Privacy Policy describes how PetLuvs ("we," "us," or "our") collects, uses, and discloses your information when you use our mobile application ("App") and website located at PetLuvs.com (the "Website") (collectively, the "Services").
Upon initiating the account deletion process, your data will be removed from our active databases. However, please be aware that residual copies of your data may persist in our backup systems for a limited period.
For further assistance or inquiries regarding the deletion of your data, please contact us at epetluvs@gmail.com.
Information We Collect
- Information You Provide Directly:
- Account Information: When you create an account, you may provide us with certain personal information, such as your name, email address, username, and password.
- Profile Information: You may also choose to provide profile information, such as your location (city and state), a biography, and a photo for your pet's profile.
- Pet Information: You may provide details about your pet(s), including breed, age, and any special needs.
- Usage Information: We collect information about how you use the Services, such as the features you access, the searches you perform, and the content you view.
- Communication Information: We may collect information when you communicate with us, such as through our customer support channels or when you leave comments or reviews.
- Information Collected Automatically:
- Device Information: We may collect certain information about the device you use to access the Services, such as the device type, operating system, IP address, browser type, and unique device identifiers.
Use of Your Information
- To provide and operate the Services;
- To create and manage your account;
- To process your requests and transactions;
- To personalize your experience;
- To communicate with you about the Services, including updates, promotions, and support;
- To improve the Services;
- To find pet-friendly services and locations near you
- To connect you with other pet owners and pet service providers;
- To address security or fraud concerns; and
- To comply with legal or regulatory requirements.
Sharing Your Information
We may share your information with third-party service providers who help us operate the Services, such as data storage providers and customer support platforms. We may also disclose your information if required by law or in the good faith belief that such action is necessary to:- Comply with a legal obligation
- Protect the rights or safety of you, another user, or any third party
- Prevent or investigate fraud or other wrongdoing
Your Choices
- Access and Update Your Information: You can access and update your account information through your account settings.
- Control Your Communications: You can unsubscribe from our marketing communications by following the unsubscribe instructions in those communications.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic storage system is 100% secure.Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Services.Requesting Deletion of Your Data:
If you wish to have your personal data deleted from our systems, you can do so by deleting your account within the app. Deleting your account will remove all personal information associated with your account from our active databases. Please note that this action is irreversible and will result in the permanent loss of your account data, including any profile information, pet details, and usage history.Upon initiating the account deletion process, your data will be removed from our active databases. However, please be aware that residual copies of your data may persist in our backup systems for a limited period.
For further assistance or inquiries regarding the deletion of your data, please contact us at epetluvs@gmail.com.